Analyse your data
The TMS not only helps control and track your system’s activity, it helps you analyse it too. Incoming and outgoing call trends and costs, agent performance, and detailed customer experience information is all at the tip of your fingers.
Record, store, manage and verify calls
Record calls from any extension, to be stored in the cloud as long as you need them. Recordings are backed up and their authenticity verified, keeping them 100% safe and admissible in court. You can also flag recordings for attention and tag them with written notes, making them useful training and quality-control tools as well.
Streamline night and day call-handling
Activate night-time call handling manually as you leave the office, or set your system to swap between night and day automatically at specific hours. Each phone number you have can be set individually to be manually activated or time based.
See who your staff are calling
Outgoing call logs show exactly which extension dialled which number, at what time of day. The call recipients are listed by number, or name if they’re in your address book. You’ll be able to see not just the busiest extensions, but also the most frequently dialled numbers.